FAQs

CHAULINE HANSLE understands that customers value clarity, so we created this comprehensive FAQs page to help answer your most common questions. Whether you’re curious about shipping, returns, payment options, or product details, CHAULINE HANSLE provides straightforward and reliable information to make your shopping experience smooth and worry-free.

Our FAQs cover key areas of the CHAULINE HANSLE shopping process. You’ll find clear instructions on how to track your order, update shipping addresses, or manage returns. For payment-related queries, we explain accepted methods, transaction safety, and refund timelines. At CHAULINE HANSLE, we believe transparency helps you shop confidently and stay informed every step of the way.

If your question isn’t listed, our customer support team is always ready to help. You can reach out through our contact form, email, or social media channels. The CHAULINE HANSLE FAQs are updated regularly to reflect new features, policy changes, and common customer feedback — ensuring that the answers you find here are always current and accurate.

We also include guidance on product care, warranty coverage, and account security. CHAULINE HANSLE is committed to maintaining trust through clear communication and responsive service. We encourage customers to check this page before reaching out, as most answers can be found instantly here.

With CHAULINE HANSLE, getting support is simple, fast, and reliable — just as your experience should be.

CHAULINE HANSLE Book Store

1. How do I place an order?

Simply browse our online catalogue, add your desired books to the cart, and proceed to checkout. Once your payment is confirmed, you’ll receive an order confirmation email.

2. How can I track my order?

When your order ships, you’ll receive a tracking number and a link to track it online.

If you haven’t received tracking details within 3 business days, please contact us at support@chaulinehansle.com.

3. What are the delivery times?

Estimated delivery times are:

  • United Kingdom: 3–7 business days
  • Europe: 7–14 business days
  • International: 10–21 business days
  • Please note that delivery times may vary during holidays or due to postal delays.

4. Do you ship internationally?

Yes, we ship worldwide! Shipping costs and delivery times vary by location and will be displayed at checkout.

5. What is your return policy?

We accept returns within 14 days of receiving your order, as long as the item is unused and in its original packaging.

For full details, visit our Return & Refund Policy page or email chaulinebooks1@gmail.com

6. Can I cancel or change my order?

You can request an order change or cancellation within 24 hours of purchase by contacting our customer support team. Once the order has shipped, cancellations are no longer possible.

7. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

We’ll arrange a replacement or full refund at no cost to you.

8. Do you offer gift wrapping or special packaging?

Yes! Many of our collector’s editions and special releases come with elegant packaging.

You can also request gift wrapping at checkout for an additional small fee.

9. What payment methods do you accept?

We accept major payment methods including:

  • Visa, Mastercard, and American Express
  • PayPal
  • Apple Pay and Google Pay

All transactions are securely processed through trusted payment gateways.

10. How can I contact you?

For all inquiries, please reach out to our support team:

📧 Email: chaulinebooks1@gmail.com

🏢 Address: CHAULINE HANSLE London, SE19 3DU, United Kingdom