DELIVERY & SHIPPING
Shipping Policy
Last Updated: October 2025
Thank you for choosing CHAULINE HANSLE Book Store. We’re dedicated to delivering your books safely and on time. Please read our shipping policy below for details on delivery times, costs, and handling.
1. Order Processing
All orders are processed within 5–7 business days (excluding weekends and public holidays).
You’ll receive a confirmation email once your order is placed and another when it has shipped.
If there is a delay due to high order volume or stock issues, we’ll notify you promptly via email.
2. Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and order weight.
Estimated Delivery Times:
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United Kingdom: 5–7 business days
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Europe: 7–14 business days
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International: 10–21 business days
Please note that delivery times may vary during holidays or unforeseen courier delays.
3. Shipping Locations
We currently ship to:
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United Kingdom (Mainland & Northern Ireland)
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Europe
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USA
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Selected International Destinations
If your country isn’t listed at checkout, please contact us to confirm availability.
4. Tracking Your Order
Once your order ships, you’ll receive an email with a tracking number and courier details.
Tracking updates may take up to 24 hours to appear after dispatch.
5. Customs, Duties & Taxes
International orders may be subject to import taxes or customs fees.
These charges are the responsibility of the customer and vary by destination country.
CHAULINE HANSLE Book Store is not responsible for delays caused by customs clearance.
6. Lost or Delayed Packages
If your package hasn’t arrived within the expected timeframe, please contact us.
We’ll work with our delivery partners to locate your shipment.
Lost or untraceable parcels will be replaced or refunded after an official investigation period.
7. Incorrect Addresses
Please ensure your shipping address is correct before completing your order.
CHAULINE HANSLE Book Store is not liable for delays or losses caused by incorrect address information.
8. Contact Us
For questions about your shipment or delivery, contact our support team:
📧 Email: support@chaulinebooks1@gmail.com
🏢 Address: CHAULINE HANSLE 10 Menlo Gardens, London SE19 3DU
